Delivery Information

SCENTIS aims to process and dispatch orders within the estimated time communicated at checkout or through our customer service channels.

• Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.

• Customers must provide a complete and accurate delivery address and a reachable phone number.

• Additional delivery attempts, address corrections, or re-delivery charges may apply where permitted and communicated.

• Customers should inspect their package upon receipt and contact us promptly if the order arrives damaged, incomplete, or incorrect.

SCENTIS is not responsible for delays caused by circumstances outside our reasonable control. However, we will make reasonable efforts to assist customers in resolving delivery issues.